Q. Where to call for any support?

A. Call: +880 1766-653932 from 10 am to 6 pm on weekdays (Sunday-Thursday). 

Q. What is your policy on refunds?

A. Please see our Refund Policy for details.

Q. How do you deliver?

A. As soon as you place your order, our team will deliver the products to your address within 48 to 72 hours.

Q. What if the item is out of stock?

A. File a request, we are happy to re-stock. To file your request, please inbox us on our Facebook page or call us at +880 1766-653932

Q. What if I mistakenly place an order?

A. It’s ok. Mistakes happen. Contact us within ONE hour to get a confirmation on the cancellation.

Q. How do I pay for my orders?

A. You can pay through Debit/Credit cards & MFS services such as bKash and Nagad.
We also accept CASH on deliveries

Q. How do I place my order?

A. Through Website and Facebook page.

1. Go to our Website.

2. Login or sign-up for an account.

3. Then, add everything you like on our site to your digital cart and press check out.

OR, Inbox us your order, address, and contact number on our Facebook page

Q. How much do deliveries cost?

A. Delivery charge can vary by  Items, Delivery Methods  and Place of Delivery. We are committed to minimize the delivery cost for our valuable consumers.  

Q. How much time can your delivery take?

A. Usually within 24 to 72 hours in Chittagong region and 7 to 15 days outside Chittagong. Brand Wave is committed to deliver your valuable purchase in the earliest. 

Q. How can I contact Brand Wave?

A. Please

• Call us at +880 1766-653932
• Email us at support@brandwavebd.com
• Inbox us on Facebook
• Fill out the webform on our Contact Us page